When purchasing at shop.murmure.me you automatically accept the terms and conditions stipulated below. Consequently, we recommend that you read the terms through carefully before purchasing.
In order to purchase items at shop.murmure.me you must fill in your personal information and payment information. Once your order has been placed you will receive an auto-generated order confirmation via email. When your purchase has been accepted and the item is registered in our stock, you will receive a shipping confirmation.
Payment & Prices
All orders are processed through Stripe, a 100% secure online payment system. Stripe encrypts your payment information using the SSL protocol with an encryption key length of 128 bits – the highest level of security for e‑commerce.
All ours prices indicated in our website are in Euros and include VAT, if applicable.
Prices exclude shipping costs. Shipping costs will be added to the total cost of the order, depending on item and delivery location. They are calculated automatically during your process order.
All ours products are sent from France and can be shipped worldwide.
Freight charges will appear from the order confirmation before you pay. Products are delivered via La Poste, which makes it possible to trace the parcel.
We carefully pack goods in protective boxes and tubes to secure that products will arrive in perfect condition. However, if the content is damaged upon receipt, please report this to us immediately or at the latest 2 days after receipt to firstname.lastname@example.org.
You can read more about our shipping policy here.
Please inspect your order upon arrival and contact us immediately at email@example.com if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
The customer must inform us at firstname.lastname@example.org within 7 days of their intention to return the item. The package must then be shipped within a further 14 days.
If you are not satisfied with the goods or have changed your mind you have the right to cancel within seven days of the contract, or seven days of receipt of the goods (whichever is the longer), return the goods and receive either a full refund of your monies or replacement goods. Please send an e‑mail to us before you return goods, telling us that you are returning the goods and why at email@example.com
The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors.
The content on this website is protected by intellectual property rights and belong to Murmure. Any material on the website, including image pictures, designs and graphics, may not be reproduced, and it may not be used commercially without referring to Murmure.
TVA Intra: FR90519811871