The information we collect
When you purchase products from our shop, as part of the buying and selling process, we will ask you to provide certain personal information. The information we collect is: Your Full Name Your Email Address Your Billing Address Your Shipping Address Your Phone Number We use a third party analytics tool, Matomo, with IP Anonymisation. Matomo is processing the following personal data:
- Date and time
- Title of the page being viewed
- URL of the page being viewed
- URL of the page that was viewed prior to the current page
- Screen resolution
- Time in local timezone
- Link clicks to an outside domain
- Pages generation time
- Country, region, city
- Main Language of the browser
- User Agent of the browser
Who can access your data
shop.murmure.me will not disclose personal information gathered on this website to any third parties without your prior consent, unless we are required to do so by law, or if you are in breach of our Terms & Conditions.
We use third party companies to fulfil your purchases on the website, including our hosted shop (delivered by WooCommerce), our payment platform (delivered by Stripe) and our physical distribution warehouse, who will have access to only the data that is essential to the selling and delivery process.
We will never sell or supply your data for marketing purposes to third parties.
How we use the information we collect
Purchasing products from our shop: Information collected as part of the selling process allows us to perform our contract with you, to be able to sell, supply and deliver products to you. When you provide us with personal information to complete a transaction, place an order or return a purchase, you imply that you consent to our collecting and using that information for that specific reason only.
Right of access: You have the right to request information about the personal data we hold on you at any time. You can contact us at firstname.lastname@example.org to make this request.
Right to rectification: You have the right to request the correction of any personal information we hold about you. If you have an account, you can edit most of that data, including your full name, shipping and billing addresses by logging in and accessing the My Account section.
Right to erasure: You have the right to request that we erase any personal data held and processed about you, in certain circumstances, including:
You have an active order which has not yet been shipped
We require the data in connection with your purchase transaction for our bookkeeping records
You have an unsettled debt with us
Right to restrict processing: You have the right to request that we restrict the processing of your data in certain circumstances, including in when the personal data we hold about you is inaccurate, in which case we will restrict all processing until the data can be verified and corrected.
Right to portability: For any data we process based on your consent by automated means, you have the right to request that a copy of that data is ported to you or to a third party service provider.
Right to make a complaint: You have the right to complain to a supervising authority about the usage and protection of your personal data.
We have put in place suitable physical, electronic and managerial procedures to protect any information provided from theft, alteration or unauthorised inspection. Although no method of transmission over the internet or electronic storage is 100% secure, we implement all generally accepted industry standards.
Third party services
Our shop is build with the WooCommerce platform, and we use Stripe as a payment gateway for all orders made through this website.
The third party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
Certain third party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
Certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third party service provider, your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Cookies are small files placed onto your computer to collect information about how you browse the site.
Our ecommerce platform is provided by WooCommerce, which makes use of 3 cookies:
The first two cookies contain information about the cart as a whole and help WooCommerce know when the cart data changes. The final cookie (wp_woocommerce_session_) contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. No personal information is stored within these cookies.
Most browsers automatically accept cookies, however you are able to change this within your browser settings if needed. Disabling cookies may prevent you from taking full advantage of the features of this website.
By using this website without having disabled cookies in your browser you agree to us placing cookies on your device, and accessing them when you visit the site again.
Questions and contact information
If you would like to request details of personal information which we hold about you, you may do so by contacting us at email@example.com