Privacy Policy

This Pri­va­cy Pol­i­cy sets out how shop.murmure.me (‘we’, ‘us’, ‘our’, ‘the site’) uses and pro­tects any infor­ma­tion you pro­vide when using this web­site. We are com­mit­ted to ensur­ing that your pri­va­cy is pro­tect­ed. Any infor­ma­tion that we request will only be used in accor­dance with this pri­va­cy statement.

The information we collect

When you pur­chase prod­ucts from our shop, as part of the buy­ing and sell­ing process, we will ask you to pro­vide cer­tain per­son­al infor­ma­tion. The infor­ma­tion we col­lect is: Your Full Name Your Email Address Your Billing Address Your Ship­ping Address Your Phone Num­ber We use a third par­ty ana­lyt­ics tool, Mato­mo, with IP Anonymi­sa­tion. Mato­mo is pro­cess­ing the fol­low­ing per­son­al data:

  • Date and time
  • Title of the page being viewed
  • URL of the page being viewed
  • URL of the page that was viewed pri­or to the cur­rent page
  • Screen res­o­lu­tion
  • Time in local timezone
  • Link clicks to an out­side domain
  • Pages gen­er­a­tion time
  • Coun­try, region, city
  • Main Lan­guage of the browser
  • User Agent of the browser

Who can access your data

shop.murmure.me will not dis­close per­son­al infor­ma­tion gath­ered on this web­site to any third par­ties with­out your pri­or con­sent, unless we are required to do so by law, or if you are in breach of our Terms & Conditions.

We use third par­ty com­pa­nies to ful­fil your pur­chas­es on the web­site, includ­ing our host­ed shop (deliv­ered by WooCom­merce), our pay­ment plat­form (deliv­ered by Stripe) and our phys­i­cal dis­tri­b­u­tion ware­house, who will have access to only the data that is essen­tial to the sell­ing and deliv­ery process.

We will nev­er sell or sup­ply your data for mar­ket­ing pur­pos­es to third parties.

How we use the information we collect

Pur­chas­ing prod­ucts from our shop: Infor­ma­tion col­lect­ed as part of the sell­ing process allows us to per­form our con­tract with you, to be able to sell, sup­ply and deliv­er prod­ucts to you. When you pro­vide us with per­son­al infor­ma­tion to com­plete a trans­ac­tion, place an order or return a pur­chase, you imply that you con­sent to our col­lect­ing and using that infor­ma­tion for that spe­cif­ic rea­son only.

Your rights

Right to be informed: You have the right to be informed about how your per­son­al data is being col­lect­ed and used. This Pri­va­cy Pol­i­cy exists to pro­vide such information.

Right of access: You have the right to request infor­ma­tion about the per­son­al data we hold on you at any time. You can con­tact us at shop@murmure.me to make this request.

Right to rec­ti­fi­ca­tion: You have the right to request the cor­rec­tion of any per­son­al infor­ma­tion we hold about you. If you have an account, you can edit most of that data, includ­ing your full name, ship­ping and billing address­es by log­ging in and access­ing the My Account section.

Right to era­sure: You have the right to request that we erase any per­son­al data held and processed about you, in cer­tain cir­cum­stances, including:
You have an active order which has not yet been shipped
We require the data in con­nec­tion with your pur­chase trans­ac­tion for our book­keep­ing records
You have an unset­tled debt with us

Right to restrict pro­cess­ing: You have the right to request that we restrict the pro­cess­ing of your data in cer­tain cir­cum­stances, includ­ing in when the per­son­al data we hold about you is inac­cu­rate, in which case we will restrict all pro­cess­ing until the data can be ver­i­fied and corrected.

Right to porta­bil­i­ty: For any data we process based on your con­sent by auto­mat­ed means, you have the right to request that a copy of that data is port­ed to you or to a third par­ty ser­vice provider.

Right to make a com­plaint: You have the right to com­plain to a super­vis­ing author­i­ty about the usage and pro­tec­tion of your per­son­al data.

Security

We have put in place suit­able phys­i­cal, elec­tron­ic and man­age­r­i­al pro­ce­dures to pro­tect any infor­ma­tion pro­vid­ed from theft, alter­ation or unau­tho­rised inspec­tion. Although no method of trans­mis­sion over the inter­net or elec­tron­ic stor­age is 100% secure, we imple­ment all gen­er­al­ly accept­ed indus­try standards.

Third party services

Our shop is build with the WooCom­merce plat­form, and we use Stripe as a pay­ment gate­way for all orders made through this website.

The third par­ty providers used by us will only col­lect, use and dis­close your infor­ma­tion to the extent nec­es­sary to allow them to per­form the ser­vices they pro­vide to us.

Cer­tain third par­ty ser­vice providers, such as pay­ment gate­ways and oth­er pay­ment trans­ac­tion proces­sors, have their own pri­va­cy poli­cies in respect to the infor­ma­tion we are required to pro­vide to them for your pur­chase-relat­ed transactions.

For these providers, we rec­om­mend that you read their pri­va­cy poli­cies so you can under­stand the man­ner in which your per­son­al infor­ma­tion will be han­dled by these providers.

Cer­tain providers may be locat­ed in or have facil­i­ties that are locat­ed in a dif­fer­ent juris­dic­tion than either you or us. If you elect to pro­ceed with a trans­ac­tion that involves the ser­vices of a third par­ty ser­vice provider, your infor­ma­tion may become sub­ject to the laws of the jurisdiction(s) in which that ser­vice provider or its facil­i­ties are located.

Once you leave our shop’s web­site or are redi­rect­ed to a third par­ty web­site or appli­ca­tion, you are no longer gov­erned by this Pri­va­cy Pol­i­cy or our website’s Terms and Conditions.

 

Cookies

Cook­ies are small files placed onto your com­put­er to col­lect infor­ma­tion about how you browse the site.

Our ecom­merce plat­form is pro­vid­ed by WooCom­merce, which makes use of 3 cookies:

woocommerce_cart_hash
woocommerce_items_in_cart
wp_
woocommerce_session_

The first two cook­ies con­tain infor­ma­tion about the cart as a whole and help WooCom­merce know when the cart data changes. The final cook­ie (wp_woocommerce_session_) con­tains a unique code for each cus­tomer so that it knows where to find the cart data in the data­base for each cus­tomer. No per­son­al infor­ma­tion is stored with­in these cookies.

Most browsers auto­mat­i­cal­ly accept cook­ies, how­ev­er you are able to change this with­in your brows­er set­tings if need­ed. Dis­abling cook­ies may pre­vent you from tak­ing full advan­tage of the fea­tures of this website.

By using this web­site with­out hav­ing dis­abled cook­ies in your brows­er you agree to us plac­ing cook­ies on your device, and access­ing them when you vis­it the site again.

Questions and contact information

If you would like to request details of per­son­al infor­ma­tion which we hold about you, you may do so by con­tact­ing us at shop@murmure.me

This Pri­va­cy Pol­i­cy was last updat­ed on 21 March 2021.